Privacy policy

This Privacy Policy is specific to our company and defines the manner in which WALLENBORN Events uses, stores and protects all the information you transmit when using our website.
Any questions concerning our privacy policy must be sent to info@events.wallenborn.com

What is meant by “personal data”?

According to article 1 of the law of 8 December 1992, the term “personal data” covers “any information concerning an identified or unidentified natural person”. This includes, for example, your name, address, telephone number, email address, photograph etc.

Furthermore, data of a personal nature concern not only information relating to private life but also data relating to a person’s professional or public life. By contrast, this expression covers only information concerning a natural person and not that concerning a juridical person or an association.

How is your information collected and what is its nature? 

We collect your personal data concerning your identity and contact details that you supply to us:

• First name
• Surname
• Company
• Telephone number
• Email
• Other information related to the request (destination, date of departure and return, secure transport, refrigerated transport, dimensions, weight, number of pallets, number of drivers required, CV etc).

These data are stored in our database and used for commercial, administrative and operational purposes.

We also collect your email address when you register for our newsletters. These are used to inform you from time to time of our new features, news and forthcoming events.

If you wish to stop receiving email from us, you can contact WALLENBORN EVENTS MANAGEMENT LTD via info@events.wallenborn.com or by letter, at the following address: WALLENBORN EVENTS MANAGEMENT LTD  - 16, Great Queen Street Covent Garden - London WC2B 5AH - United Kingdom.

You may rest assured that we shall never sell, distribute or publish your information to any third parties.

Information shared with partners in respect of GDPR (EU):

• News On, who manage our emails
• Sendgrid, who manage the secure dispatch of our emailing
• Telindus, who manage all email storage 

It is important to note that some of these companies host their data in the United States but respect European and Belgian law concerning the protection of private life, including the processing of personal data, based on the so-called ‘Safe Harbor Principles’.

Login file and IP address

When you visit our website, we automatically record your IP address, which is automatically recognised by our internet server.  We use the IP address to help us to administer our website and to collect information of a demographic nature.  We do not link the IP address to physically identifiable persons.

Use of cookies

By visiting our website www.wallenborn.com, you agree to receive certain cookies on the hard disc of your computer, solely for statistical purposes.  In point of fact, we use Google Analytics cookies in order to assess the effectiveness of our advertising and user experience via our website.  Although it is Google Analytics that records the information supplied by our site for us, we monitor the use of these data.

Here is the list of the cookies used on our website for statistical purposes:

Cookies are small files that a website transfers to your hard disc to store and sometimes to trace information on your profile.  If you wish, you can disable them completely by configuring your browser settings (see the Help function of your Internet browser).

Security & Data Protection 

For WALLENBORN Events, the protection of all information and thus of private life is an absolute necessity. We have security measures in place to protect the loss, corruption or alteration of customer data under our control.

Each user of our site can rest assured that WALLENBORN Events processes their personal data totally transparently and legitimately, as explained above. We also offer you the opportunity to view, modify or delete your personal data.

In order to perform this operation, you can contact us at info@events.wallenborn.com or by letter, at the following address: WALLENBORN EVENTS MANAGEMENT LTD  - Parc d'Activité Sydrall 3 - 22 rue Gabriel Lippmann - L-5365 Munsbach - Luxembourg

Where do we store our information?

The information you send via our website is stored on a secure server situated in the European Economic Union, more specifically, in France, with OVH.
Email data are stored on a secure server in Luxembourg, with Telindus.